TERMS & CONDITIONS
See the full Terms of Service here
PROCESSING GUIDELINES
All orders are processed pending
inventory availability and credit card verification.
Orders placed Monday through to Friday before 2pm will begin processing on the same day.
Orders placed after 2pm will be processed the following working day.
Orders placed on Friday after 2pm and through the weekend will be processed on the next working day.
Self-Portrait will contact you if there are any issues with your order, or if additional identification is needed for credit card verification.
During sale periods we cannot guarantee same day dispatch for any orders.
DISCOUNTS
Discounts and vouchers are not eligible on sale items or in conjunction with any other offer.
WELCOME DISCOUNTS
Your welcome discount(s) are valid for 14 days. Eligible on full-price items only.
The welcome discount code is only valid for customers who have not previously placed an order. Customers who sign up for the newsletter after completing their first order are not eligible to use this code.
Discounts and vouchers are not available on our Try at Home service by Harper Concierge.
SP-CLUB DISCOUNTS
SP-Club discounts apply to full-price items only across all tiers: Member, Bronze, Silver, Gold, Platinum and Diamond.
The Refer a Friend program within the sp-club is open to all existing customers ("Referrers") who refer new customers ("Referred Friends").
Referred Friends receive 10% off their first order and must be new customers who have never made a purchase or used the services of self-portrait before. Referrers will receive an additional 150 points for each referred friend
Self-Portrait reserves the right to amend/withdraw the offer at any time.
DELIVERY TO USA
Free Delivery to all US mainland addresses.
No import duties or taxes – we cover them for you.
Delivered in 1–5 working days.
Dispatch is paused on US bank holidays, including Thanksgiving. Please allow extra time during these periods.
Tracking link will be provided once shipped.
*If you are unable to see your delivery country at checkout, please ensure that you are browsing with the correct country pre-selected.
DELIVERY TO REST OF WORLD
Delivered in 3-10 working days.
Free delivery on orders over £650. £20 shipping fee for orders under £650.
Import duties and taxes are not covered.
Signature may be required on receipt.
Tracking link will be provided once shipped.
RETURNS & EXCHANGES
Returns are accepted on most merchandise within 14 days of receipt, for items that have not been worn, altered or washed, without make-up marks, and with all tags attached.
Returned items must be unused and sent in their original condition, from the original delivery country.
Due to hygiene reasons, we do not accept returns on earrings unless faulty.
Please note that we are unable to offer exchanges.
US RETURNS
We provide a tracked label for all returns. A $10 prepaid return label fee will be deducted from your refund for all returns.
Returns must be registered via our returns portal to obtain the shipping label.
INTERNATIONAL RETURNS
Returns from outside of the UK need to be shipped at your own cost. All returns must be registered via our returns portal. Once registered on the portal, we will email confirmation and further instructions.
We recommend wrapping the order securely using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly by reducing the weight of the package. We recommend that you obtain proof of postage or insure the return shipment as you
are under a duty to take reasonable care of the goods, and will be liable for damage or loss, until we receive them at our warehouse.
For international returns please mark clearly "US RETURN GOODS - CLOTHING" as a description of contents on all paperwork provided by your chosen carrier. Use your original ORDER NUMBER as a reference on your return shipping label and invoice.
Purchases made online cannot be accepted for return
in-store.
In case of dispute, we recommend you retain the proof of postage when returning your order.
INCORRECT RETURNS
We can only process returns for products purchased directly from self-portrait. If you accidentally send us items not sold by our brand or bought via another retailer (such as Net-a-Porter), we are not liable for their return, storage, or any associated costs. We do not accept responsibility for non-brand items sent to us in error and cannot guarantee their return.
INTERNATIONAL SHIPPING POLICIES
You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Self-Portrait has no control over these charges and cannot predict what they might be.
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information.
When ordering from Self-Portrait you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
REFUSED SHIPMENTS
If you choose to refuse your shipment, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from your merchandise refund.
DAMAGED OR DEFECTIVE GOODS
We are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at info@self-portrait.com within 14 days of receiving the order to be eligible for a refund.
PAYMENT
We accept payments from all major card providers, and you can also process payments via PayPal or Klarna.
You must confirm that the credit/debit card that is being used is your own, or that you have been specifically authorised by the owner of the credit/debit card to use it.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Self-Portrait, we will not be liable for any delay or non-delivery. We reserve the rights to ask for proof of ID if the payment is suspicious or to cancel/reject any unusual orders.
To help ensure that your shopping experience is safe, simple, and secure self-portrait-studio.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
If SSL is enabled then you will see a padlock at the top of your browser and you can click it to find out more information regarding the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with "HTTPS:" instead of the normal "HTTP:". This means that you are in a secure mode.
GIFT CARD
Please note that gift cards are not eligible for use on pre-order items.
VAT GB 166 6986 48
Company Registration 08537264
Address: Self-Portrait Limited, Harella House, 90-98 Goswell Road, London EC1V 7DF
